Well Living Property Group — Lluxeline Homes Ltd

Our Commitment to Compliance

Well Living Property Group operates to high professional standards and complies with all UK regulations relating to property sourcing, estate agency activity, data protection, financial controls, and consumer rights. We are transparent, ethical, and committed to safeguarding clients and partners.

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Company Details

Well Living Property Group Trading name of Lluxeline Homes Ltd. Registered in England & Wales.

Company Number: 16456198

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Anti-Money Laundering (AML) Supervision

We are registered with HMRC for Anti-Money Laundering supervision as an Estate Agency Business. HMRC AML Registration Number: XBML00000214335. To meet AML regulations, we complete:

• Identity verification

• Proof of address

• Source of funds checks

• PEP and sanctions screening

• Ongoing monitoring of client activity

• Suspicious Activity Reporting (SARs) where appropriate

We retain AML records for a minimum of 5 years.

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Property Redress Scheme (PRS)

We are members of the Property Redress Scheme, providing an independent route for resolving complaints. Membership Number: PRS055029. This ensures clients have access to fair and transparent dispute resolution.

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ICO Data Protection Registration

We are registered with the Information Commissioner’s Office (ICO) and comply fully with UK GDPR. ICO Registration Number: ZC026443. We process personal data lawfully, transparently, and securely. Full details can be found in our Privacy Policy.

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Professional Indemnity Insurance

We hold full Professional Indemnity Insurance for our sourcing and advisory services. Provider: Chiswell Insurance. Policy Reference: CHBS5260314XB1. This protects both our business and our clients.

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How We Stay Compliant

We follow industry best practice and maintain strict internal processes to ensure all operations meet UK regulatory standards. Our approach includes:

• Mandatory identity and due diligence checks - All clients must complete ID, address, SOF, sanctions, and PEP screening before receiving property details or introductions.

• Secure data handling - All client information is stored safely and processed according to UK GDPR.

• No client money handling - We do not handle deposits, purchase funds, or rental money.

• Transparent communication - Clients receive clear documentation, terms of business, and fee structures.

• Annual review of policies - We update and review compliance procedures every year or when regulations change.

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Complaints Procedure

If you wish to raise a complaint, please contact us directly at: info@welllivingpropertygroup.co.uk. We will acknowledge and aim to resolve your complaint promptly. If you remain unsatisfied, you may escalate the matter to the Property Redress Scheme (PRS), of which we are a member.

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Internal Policies

Our internal compliance documents include AML Policy, Risk Assessment, Customer Due Diligence Procedure, Record Keeping Policy, Data Protection & Privacy Policy, Complaints Procedure, Staff Training Policy. These documents support our commitment to lawful, ethical, and safe business operations.

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Compliance Contact

For verification requests or compliance-related queries, please email:

info@welllivingpropertygroup.co.uk

Subject: “Compliance Request – Well Living Property Group”